When hell freezes over

...today, for the first time ever, I got to experience real customer service from Apple Canada's support staff. It took a long time alright, but after hanging up the phone everything I wanted was taken care of without me needing to do much other than giving them the serial number of my phone! It probably should be an everyday experience with customer support staff, but well, unfortunately for me that doesn't seem to be the case.

anyway, I just thought I should publicly announce my gratefulness!